Privacy Policy

Overview

KxGen provides workflow automation software for service businesses. This Privacy Policy explains how we handle data when you use our platform.

What We Are

KxGen is a B2B SaaS platform that executes event-driven workflows on behalf of our customers. We process data according to customer configuration and instructions.

Data We Process

On Behalf of Customers:

• Lead and contact information (names, email addresses, phone numbers)
• Conversation metadata and interaction history
• Workflow configuration and routing rules
• Scheduling data and appointment information
• Handoff tracking and operational analytics

For Platform Operation:

• Account credentials and authentication data
• User access logs and system usage data
• Configuration settings and workflow definitions
• Technical logs for system performance and security

How We Use Data

We process customer data strictly to execute configured workflows. We do not:

• Sell or rent personal data to third parties
• Use customer data to train AI models
• Share data outside of customer-defined workflows
• Process data beyond what's necessary for system operation

Data Access and Security

Access to customer data is:

• Limited to authorized personnel
• Role-based and logged
• Protected by standard encryption in transit and at rest
• Subject to customer-defined access controls

Data Retention

Data retention is determined by:

• Customer configuration settings
• Workflow execution requirements
• System operational needs

Customers can request data deletion through their account dashboard or by contacting us.

Data Ownership

Customers own their data. KxGen acts as a data processor. Customers are responsible for:

• Ensuring they have proper consent to process lead data
• Configuring appropriate data handling workflows
• Managing data access and retention policies

Your Rights

You may:

• Request access to your data
• Request correction of inaccurate data
• Request deletion of your data (subject to operational requirements)
• Opt out of communications

Contact us at david@kxgen.io for data-related requests.

Third-Party Services

KxGen may use third-party service providers for:

• Infrastructure hosting
• Authentication services
• Analytics (if configured)
• Communication delivery

These providers are selected for security and reliability and are bound by appropriate data protection obligations.

Changes to This Policy

We may update this policy as our platform evolves. Material changes will be communicated to active customers via email.

Contact

For privacy questions: david@kxgen.io