Frequently Asked Questions

KxGen is an event-driven commercial agent system that executes predefined revenue workflows. The platform provides configurable agent behavior, rule-based follow-up sequences, multi-channel capture forms, and workflow-driven qualification logic. It reduces response latency through automated execution of repeatable operational tasks.

Agents execute within explicitly configured rules and workflow boundaries. They engage inbound leads against defined qualification criteria, collect structured data, and route to specified next steps or human handoff. Execution is event-triggered and continuous within configured channels. Agent behavior is controlled through templates, parameters, and escalation thresholds—not autonomous learning.

KxGen does not operate call center services. The platform supports structured handoff protocols to route qualified leads to your sales team or external contact center. Humans retain full control over deal closure and relationship management. The system executes operational workflows up to the configured handoff trigger.

Yes. Forms support custom fields, conditional logic, and multi-step flows through configuration. They integrate directly with agent workflows and allow brand styling. Standard configurations require no code—custom logic can be implemented via workflow builder or API.

QR codes link to configured capture forms and track source-level engagement. Analytics cover scan volume, form completion, and downstream workflow progression. This provides attribution for offline-to-digital lead flow within the broader workflow system.

Early deployments show operational improvements in response latency and follow-up consistency. Actual outcomes depend on workflow design, lead volume, and handoff efficiency. KxGen automates task execution within configured rules—it does not guarantee conversion rates, pipeline velocity, or revenue outcomes. The system provides execution reliability, not business results.

Pricing varies by deployment complexity and workflow scope. Most implementations operate on subscription terms without mandatory long-term commitments. Contact sales for pricing aligned to your specific workflow requirements and integration needs.

Initial configuration begins immediately post-signup. Full deployment timelines depend on workflow complexity, integration scope, persona setup, and testing requirements. Most teams activate production workflows within the first week. Complex multi-channel deployments may require additional configuration time.

KxGen is optimized for service businesses with high-volume, repeatable lead-to-appointment workflows. Current deployments span fitness, real estate, professional services, and local services. System fit depends on workflow repeatability and operational predictability—not industry category. Effectiveness correlates with how well your process maps to event-driven execution rules.

KxGen connects to common CRMs and messaging platforms via REST API and webhooks. Integration availability depends on platform capabilities, authentication methods, and data schema requirements. Custom integrations are supported through the API layer with documented endpoints and event payloads. Contact support for compatibility assessment against your specific stack.

All customers receive workflow configuration guidance, technical onboarding, and troubleshooting support. Support scope and response SLAs vary by subscription tier. Self-service resources include API documentation, workflow templates, and configuration best practices across all plans.

KxGen provides operational telemetry: lead source attribution, engagement rates, workflow step completion, response latency, and handoff volume. Financial ROI requires integration with your downstream revenue systems—the platform exposes execution data via API and dashboards. KxGen tracks system behavior and operational metrics, not closed deals or revenue attribution.